Director of Operations

Directly handled client experience and oversaw daily operations of the company. - worked one on one with big clients to ensure the best experience possible. Developed procedures across all aspects of the company, including P and L sheets. - created everything from our scheduling procedures to our receipt management system, to the maintenance schedule, to the check in/check out procedure to minimize missed damage/ over mileage (these were our biggest losses as a company) Expense tracking, and employee payments. Taught and lead team to use newly implemented procedures/processes - helped decide new hires and was given the task to onboard. Worked with different hotel chains to win deals for supplying hotel chauffeur vehicles, including A/C hotel and the Leveque Marriot’s Autograph Collection hotel downtown. - This consisted of meeting with and agreeing on certain special rates given promotionally for the hotels to help give a steadier stream of revenue for the company. Managed coordination for delivery of vehicles all over the Midwest and East Coast – Making sure that the delivery team was clear with the schedule, we added a color-coded system to make it easier for them to know where and when they were needed somewhere. Influenced and made procurement decisions for vehicles in the fleet – meetings to discuss the growth of the company/fleet were daily conversations, we used different market research from apps like Turo and other rental car companies to decide the best additions or changes that were made. Fleet value increased by 430% during my time at the company. - the fleet was approximately $400,000.00 in value when I arrived and when I left, the fleet was approximately $1,750,000.00 in vehicle value. -This was due to some clever financial movements as well as the shift of the exotic car market.

Project Manager

Sourced Vendors for different commercial and residential projects. -using local contact references as well as referrals from other local companies. Managed a team that took on and completed 6 different projects during my time. -implemented the use of Trello for personnel tasks/to do lists. Improved team performance by reorganizing the chain of communication and best practices. - Was able to approve purchases and support my team by making sure they had access to the correct tools to get their job done. Maintained compliance with permitting requirements and submittals to make sure each project was on pace for completion and legally operating. Worked with offices to check inventory and liquidate assets to recoup sitting funds – there were many outdated computers / monitors / medical devices that were going unused. Took the opportunity to liquidate these unused assets and put them towards new medical devices that could help increase revenue and profits

Customer Service Sales/Territory Rep. Northern Kentucky

Worked an underdeveloped territory to increase our market share by 15% from previous year – being intentional with scheduling my time in certain areas of the territory. If I was visiting a customer on a certain day, I would call around their area to schedule appointments with prospects and current customers to aid with any current needs Within 6 months lead the Cincinnati team and was 5th in the nation of the 66 dealers in sales. Went through different Toyota training, including CSSR Camp 1, Rain Group (value selling), and CRM training. - Completed Toyota Customer Service Representative Training Developed skills for B2B communication and sales. Supplied custom tailored solutions for customer issues – ex. One customer had an extremely hot environment where their forklift operator had to be very precise. (Many times, they had dropped the product damaging it and making it unusable) They needed a camera on the forks to give the operator a better view of where they were putting the load. The heat would melt just about any cord near the forks, so took the customer’s concern and researched some options. I found a company that made heat rated wireless cameras and worked with them to create a solution for my customer. They are still using that solution today!

Devmountain

Ohio Christian University

GPA: 3.00